How to access documents in a residential tenancy case

If you're a party or represent a party in a rental property dispute, you can ask for copies of orders made or the application.

Who can ask for applications and orders 

If you’re a party, or represent a party in a VCAT residential tenancies case you have the right to see the application and any VCAT orders for free. This applies if you are:

  • a party in the case (applicant or respondent)

  • representing a party at the hearing – for example, you are the renter’s representative or the rental provider’s estate agent

  • advising or assisting a party who has given you permission to access documents on their behalf.

How to access applications and orders

First, make sure you contact the applicant or their representative (for example, their real estate agent) to get a copy of the application or order.

The applicant must, by law, give a copy of the application to the other parties in the case. If you can’t get a copy from the applicant, we can email you a copy of the original application, if it was made using the Residential Tenancies Hub.

We can email you a copy of orders made in a case.

What if I’m not part of the case? Can I see other documents?

When you're not a party to a case, or want to see other documents, you can apply and pay to view most VCAT files.

Apply for access

Email renting@vcat.vic.gov.au using this template or call us first, then confirm what you’re asking for in writing.

If you represent a party, you don’t need to send us a separate consent signed by your client.

If you’re from a support agency:

Subject: Document request – [party name/VCAT reference number]

My name is [your name] from [agency] and I am assisting or representing [party name] in [VCAT reference number]. I have permission to access documents on their behalf.

The hearing is scheduled for [time and date].

I need/do not need the documents urgently.

I would like to access these documents: [list the documents that you want].

My telephone number is [your telephone number].

If you’re a party:

Subject: Document request – [party name/VCAT reference number].

My name is [name] and I am the [applicant/respondent] in [VCAT reference number for your case].

My hearing is scheduled for [time and date].

I would like to access these documents: [list the documents that you want].

My telephone number is [your telephone number].

Related pages

Privacy at VCAT

Understand how we store information and what is available to the public.

How to communicate with VCAT and other parties

Understand when and how to communicate with VCAT and any other parties involved in your case.

Prepare for your hearing

It’s important to prepare for your hearing day. There are documents to organise and decisions to make so you’re ready to present the best case possible