How to access documents in a residential tenancy case

If you’re a party or represent a party in a rental property dispute, you can ask to have documents from the case sent to you if you haven’t received them from the other party.

Who can access documents

You can access documents in a rental property case for free if you’re:

  • a party in the case (applicant or respondent)
  • representing a party at the hearing – for example, you are the renter’s representative or the rental provider’s estate agent
  • advising or assisting a party who has given you permission to access documents on their behalf.

Access by email or file inspection

If you’re a party in the case you can ask to have specific documents sent to you if you haven’t received them from the other party. We can email you a copy of:

All other applications and documents are paper-based. We can arrange for you to access the file at VCAT to photocopy the documents you need. If you can’t come in to VCAT, it may take up to five business days to get the documents.

Let us know if the hearing is within the next 48 hours – we’ll do our best to make urgent arrangements.

You may find it faster to contact the applicant or their representative (for example, their real estate agent) to get a copy of the application. The applicant is legally required to provide a copy of the application to the other parties in the case.

How to apply for access

Email renting@vcat.vic.gov.au using the template below or call 1300 01 8228.

If you call us, we must still have your request by email as the record of permission to access documents.

You don’t need to send us a separate consent signed by your client.

Email template for your access request

If you’re from a support agency:

Subject: Document request – [party name/VCAT reference number]

My name is [your name] from [agency] and I am assisting or representing [party name] in [VCAT reference number]. I have permission to access documents on their behalf.

The hearing is scheduled for [time and date].

I need/do not need the documents urgently.

I would like to access these documents: [list the documents that you want].

My telephone number is [your telephone number].

If you’re a party:

Subject: Document request – [party name/VCAT reference number].

My name is [name] and I am the [applicant/respondent] in [VCAT reference number for your case].

My hearing is scheduled for [time and date].

I would like to access these documents: [list the documents that you want].

My telephone number is [your telephone number].

Related pages

Privacy at VCAT

Understand how we store information and what is available to the public.

How to communicate with VCAT and other parties

Understand when and how to communicate with VCAT and any other parties involved in your case.

Prepare for your hearing

It’s important to prepare for your hearing day. There are documents to organise and decisions to make so you’re ready to present the best case possible