Customer support at VCAT

We offer a range of support services to ensure all Victorians can access fair and efficient dispute resolution at VCAT.

Skip down to:

Services for people with disability

We offer support to customers with disability to ensure our services are accessible.

We can organise:

  • assistive listening devices
  • hearing loops
  • alternative ways to attend a hearing
  • other support arrangements.

We can also assign a Disability Liaison Officer to help you with your accessibility requirements.

Let us know if you need accessibility information about a specific venue.

Find out more about our disability support services.

Interpreting services

If you need an interpreter at VCAT please contact us and we will arrange one at no cost to you.

If you believe that a party may need an interpreter please let us know so that we may contact the person and arrange an interpreter if they need one.

We do not usually allow a relative or friend to act as an interpreter at a hearing.

Telephone interpreting service

You can access telephone interpreting services by contacting the Translating and Interpreting Service on 131 450.

Family violence support

If you are aware of a family violence issue, call a VCAT family violence support worker on 03 9628 9856 during business hours only. They will work with both parties to ensure safety and equal access to justice. Find out more about family violence support services at VCAT.

Koori support

If you are an Aboriginal or Torres Strait islander you may be able to access legal advice through the Victorian Aboriginal Legal Service (VALS).

Legal services

VCAT cannot give you legal advice. Seek legal help if you are unsure about your options.

At VCAT's main building at 55 King Street in Melbourne, Victoria Legal Aid runs a free duty lawyer service. Find out about other free, low-cost and paid legal services you can use to help you with your matter.

You can also seek help from a private lawyer.

Non-legal support

Court Network

Court Network is a free and independent service that offers support, information and referral services to people at VCAT and the courts.

It does not provide legal advice.

The Court Network Office at VCAT is on Level 5 at 55 King Street, Melbourne. Volunteers are available from 9 am, on Monday to Friday.

Court Network also runs a toll-free state-wide telephone service, call 1800 681 614.

File access to a VCAT case

You can request to see a file about most VCAT cases. These files may contain the original application, VCAT orders, and documents and correspondences between parties and VCAT.

Parties to a case are not charged, but for everyone else, there is a fee to inspect a file.

Some case files are not available for access because:

  • they relate to Freedom of Information Act 1982
  • there may be an order under section 146 of the Victorian Civil and Administrative Tribunal Act 1998 restricting access or there may be a suppression (non-publication) order
  • we no longer keep the information after five years.

Also, a VCAT member must approve file requests about guardianship and administration, powers of attorney, medical treatment or advance care directives.

If you are from the media, learn more about inspecting a VCAT file.

To request access to a renting case file, see: Access to documents for renting cases.

To request access to files about any other VCAT case, apply using our file and document access request form.

Why we offer these services

We offer these services as part of our commitment to providing you with a high quality service. Learn more about our service commitment.