Disability support services

Accessibility of venues

Most of our hearing Definition The time and place at which VCAT hears the parties argue their case and makes a decision. locations are accessible. Contact us for specific accessibility information about our venues.

Support for people who are deaf or hard of hearing

We can arrange an assistive listening device or hearing loop for your hearing, compulsory conference Definition Compulsory conferences are confidential meetings where parties discuss ways to resolve their dispute with the help of a VCAT member. or mediation Definition Mediations are confidential meetings where parties discuss ways to resolve their dispute, with the help of an impartial mediator. .

If you need to use an assistive device at our venue, complete the application to use technology form.

Video and telephone links

If you are unable to physically attend a hearing, you may be able to get access by telephone or video conference.

Complete the application to use technology form to organise alternative arrangements.

Disability Liaison Officers

Our Disability Definition A condition that restricts a person's physical or mental capacity to interact in their environment. Disability can be temporary, situational or permanent. Liaison Officers can support you to access our services and venues.

To help you, they may have to share information about your disability with others. But they will only share these details with your permission.

Disability Liaison Officers can:

  • provide advice about our available support services and the accessibility of our venues
  • assist with completing an application form
  • give accessible entry points to our venues
  • organise an accessible room for your hearing, mediation or compulsory conference
  • organise appropriate hearing arrangements; for example, interpreter and resting rooms
  • coordinate alternative format materials; for example, email, phone, audio, National Relay Service
  • refer support services, including legal representatives for free legal advice and advocacy
  • coordinate other disability-related adjustments and organise practical arrangements.

How to request a Disability Liaison Officer

By email

Email disability.access@vcat.vic.gov.au.

Provide your full name, preferred contact details and case file number. If you do not know your case file number, provide a brief overview of the case.

A Disability Liaison Officer will contact you within three working days.

By phone

Call 1300 01 8228 and request a Disability Liaison Officer.

Provide us with your full name and case file number. If you do not know your case file number, provide a brief overview of the case.