Help and support Ways to resolve your dispute What are 3 ways to settle a dispute? Does VCAT use arbitration? How do I settle a dispute? What do I do if I’m the wrong person? What happens if we come to an agreement before attending VCAT? Can I cancel my application? See all articles Emergency assistance What can I do if I’m facing eviction? What can I do if I have an urgent guardianship issue? What can I do if I’m affected by family violence? How can I stop something or get someone to do something urgently? Can I make an urgent application? See all articles How to pay VCAT fees What are the different fee categories? What concession card can I use? What can I do if I can’t pay the fees? How do I pay my VCAT application fee? How do I pay my VCAT hearing fee? Can I get a refund? See all articles COVID safety measures when attending VCAT venues What do I need to know if I’m going to VCAT in person? What happens if I find out I have COVID-19 in between my multi-day hearing? What if I have health concerns about going to VCAT in person? Who do I contact if I test positive for COVID-19 before my in-person hearing? Can I observe a hearing when I’m not a party in the case? My case is being heard by phone or videoconference, what is the process? See all articles Application help How can I get help with my application? Can I apply to VCAT over the phone? As a rental provider (landlord) when do I have to send a notice to a renter (tenant)? Can I get compensation from my rental provider (landlord) or renter (tenant)? How do I calculate rent for a residential tenancy dispute? How do I file a small claim in Victoria? See all articles Applications in progress When will I go to VCAT? How long until VCAT contacts you? What's my VCAT reference number? How do I send documents to other people in the case? How do I settle a dispute? What’s expert evidence? See all articles How to respond to an application or VCAT notice Why has VCAT contacted me? What do I do if I’m the wrong person? What does VCAT stand for? How do I write a 'points of defence'? What’s a counterclaim? What do I do if I haven’t received documents? See all articles How to get ready for your hearing What do I bring to VCAT? What’s expert evidence? How do I get an affidavit? How do I make a statutory declaration? How do I prepare a tribunal book? How do you address a VCAT member? See all articles Help with your hearing What happens at a phone hearing? Where is VCAT? How do I get the date of my hearing? How do I change my VCAT date? What happens if I can’t come to VCAT? What happens if I miss my hearing? See all articles Help with your mediation Is everything discussed in a mediation confidential? Is a mediation recorded? Can I or anyone else get a copy of the recording? What happens if I miss my mediation? At a hearing, will the VCAT member know what was discussed in a mediation? If I have raised multiple issues about the same rental property, will they be discussed in the same mediation session? What do I do if I have resolved my dispute before my mediation or hearing? See all articles What to do when things change How do I change my VCAT application? Can I change the amount I'm claiming in my application? What happens if we come to an agreement before attending VCAT? Can I cancel my application? Can I add someone to an application? Can I get the hearing venue changed in a case about guardians and administrators? See all articles Support services at VCAT What support can I get on the day at VCAT? How do I get an interpreter? How do I get family violence support? What support is there for people with disability? How does VCAT support Aboriginal people? How do I get help with completing my application? See all articles About VCAT decisions and orders Where can I find VCAT decisions? How can I get my bond back? When do I get the final decision? Who enforces the order? Can VCAT award damages? How can I apply for a review? See all articles After your case has ended How long do I have to appeal a VCAT decision? How can I get my evidence or exhibits? See all articles Help with legal advice Should I get a lawyer? What other organisations can help? Who pays for my legal costs? See all articles Submit your Account by Administrator (ABA) How do I submit an ABA? When can I start an ABA? What if I don't submit the ABA or pay the annual fee? What if I can't pay the ABA annual administration fee? How do I log in to the ABA form? What if I forgot my password for the ABA form? See all articles Your privacy and access to information How private is information about me and my case at VCAT? How private is a case about guardians, administrators, supportive roles or powers of attorney? Who can go to VCAT hearings? How can I see a VCAT file? How can I access documents for a residential tenancy case? How can I get a recording or transcription? See all articles Online applications and passwords How do I return to my saved application? How do I log in to my account? How do I find all my applications? How do I delete a draft application? How do I reset my password? How do I get technical support? See all articles More help with your hearing or mediation Who can I bring to VCAT? Can I have someone speak for me? Who presides over VCAT hearings? Can I bring my own technology to the hearing? Who can represent the owners corporation at VCAT? What if a witness won’t come to VCAT? See all articles More help with Account by Administrator (ABA) How do I provide supporting documents in the ABA form? What if I don't have a computer to submit the ABA online? What if a represented person has more than one administrator? What if my financial summary information in the ABA form doesn't balance? Should I keep a copy of the ABA? What if I need to change my details but already submitted by ABA? See all articles More articles Koori support How to join a phone or videoconference Disability support services Family violence support How can I get help with my application?
