Access to Justice funding to enhance services

Posted on 24 May 2017

VCAT plans to further enhance services for the community as a result of the Victorian Government's Access to Justice funding announcement.

We welcome the Government's commitment to improving access to justice, particularly for those who are disadvantaged or vulnerable.

For VCAT, the investment builds on innovations underway to transform how we meet the diverse needs of the community. It will facilitate greater access to VCAT services, with a particular focus on extending our digital services and alternative dispute resolution.

The Government has committed:

  • $4.55 million over four years to expand online applications, implement electronic lodgement and electronic files as part of VCAT’s Digital Strategy. This will make it easier to interact with VCAT online and streamline our processes and systems
  • $6.26 million over four years to expand and modernise ADR services at VCAT for small civil claims, in partnership with the Dispute Settlement Centre of Victoria. This includes $0.727 million flowing directly to VCAT to accommodate the new ADR service at 55 King Street. 

VCAT will also benefit from nearly $800,000 set aside for an online dispute resolution pilot led by the Department of Justice and a $1.98 million investment to help the courts improve their websites.

This news follows recent announcements about the establishment of family violence courts in five locations enabling VCAT to relocate to new premises in Shepparton, Ballarat, Frankston, Moorabbin and Heidelberg.

The funding announcement is an acknowledgment of the important role VCAT plays in the delivery of justice services and VCAT’s commitment to a transformation agenda. 

We look forward to working with our stakeholders as we implement our vision for a modern, accessible tribunal for the future.