Posted on 20 Aug 2018
VCAT is transforming its services to make it easier for more people to access its services – online, in person and over the phone. We want to provide better support, simpler processes and greater convenience as part of our Customer Service Improvement Program.
To get a better understanding of how people experience VCAT's service and the issues they may encounter, we have commissioned Information and Design to conduct independent user research. This will inform service enhancements across our website, forms and other channels.
We are seeking people coming to VCAT for consumer and tenancy disputes.
Will the research affect my VCAT case?
No, VCAT will not be able to identify the participants nor the cases they are involved in.
Complaints or concerns
If you have a question throughout the course of the study, you can contact Gerry Gaffney from Information and Design, on 0409 424 404 or firstname.lastname@example.org