Posted on 30 Oct 2016
We report every six months on progress against our Building a Better VCAT: Strategic Plan 2014-17.
The latest update is now available. Highlights in the past six months include:
- completing a customer survey at 22 venues across Victoria - online, in person and by phone. Results are still being analysed, but the overall customer satisfaction rate was 85 per cent
- successful implementation of the Victorian Government’s new VCAT fee structure on 1 July 2016
- launch of the new VCAT website on 20 July 2016, which is in plain language, has text-to-voice technology and information in languages other than English
- enabling online document lodgement for people with active Transport Accident Commission cases started after 1 January 2014.
For more information about these and other achievements, see the Strategic Plan update – September 2016