Progress update on our Strategic Plan

Posted on 27 Oct 2015

The latest update on VCAT's progress against its Building a Better VCAT: Strategic Plan 2014-17 is now available. VCAT reports every six months on progress against the plan, launched in March 2014.

Achievements in the past six months include:

  • Completed a major review of VCAT’s customer service framework, and commenced an action plan, to improve how we engage with our customers.
  • Developed and began implementing a Koori Inclusion Action Plan.
  • Launched a pilot self-help centre at 55 King St in partnership with Monash University Faculty of Law.
  • Progressed work to open the VCAT Online system for residential tenancies matters, currently available to estate agents and Department of Housing, to tenants and private landlords.
  • Established a partnership with Arts Project Australia to hang their artworks in our waiting areas, making our spaces more welcoming and showcasing the work of this not-for-profit organisation.
  • Held a feedback forum for users of new initiating orders and application forms in the Planning and Environment ListDefinitionA List is an area in VCAT that deals with cases of a similar nature. For example, the Residential Tenancies List decides cases between tenants and landlords, and the Civil Claims List handles disputes about buying or selling goods and services. .
  • Held free information forums across the state for people involved in residential tenancies matters, including tenants, landlords and estate agents; provided free information sessions and a foyer display at Courts Open Day in May, and free information sessions for people completing an Account by Administrator report.
  • Successfully introduced new Powers of Attorney jurisdictionDefinitionThe authority of a court or tribunal to hear matters brought before it. , effective from 1 September 2015.
  • Developed an Operations Continuous Improvement Plan 2015-16 to drive process improvements in RegistryDefinitionThe administrative section of VCAT that accepts documents that are filed with the tribunal and also handles some public enquiries. See also registrar. .
  • Hosted the Council of Australasian Tribunals conference in June, at which a number of VCAT members presented.
  • Launched the VCAT workforce plan to staff and members, with key priorities around: recruitment and induction, capability development, leadership strength, safety and wellbeing, right resourcing and enabling culture. Implementation is now underway.

Read about these and other achievements in the September 2015 Strategic Plan update.