VCAT Annual Report 2015-16 now available

Posted on 08 Nov 2016

The VCAT Annual Report 2015-16  is now available after it was tabled in Victoria’s Parliament today.

The annual report details progress during 2015-16 against VCAT’s Building a Better VCAT: Strategic Plan 2014-17.  

During the year, we:

  • developed and began implementing our customer service improvement program, including piloting a concierge service at our main hearingDefinitionThe time and place at which VCAT hears the parties argue their case and makes a decision. venue 
  • successfully implemented our new Powers of Attorney jurisdictionDefinitionThe authority of a court or tribunal to hear matters brought before it. , which commenced in September 2015
  • delivered better access through technology, including providing nine online forms and enabling tenants and private landlords to use our online residential tenancies system
  • improved our efficiency by rolling out a new standard operating environment for our computers, making it easier to deliver our services at regional locations
  • established a Diversity Committee and began implementing a plan that will deliver greater awareness and key accessibility initiatives for our diverse community, including Aboriginal and Torres Strait Islander people
  • as part of our website redevelopment, completed a plain language review and rewrite of our online content, removing legalese and making it easier for people to understand our information
  • supported the development of evidence-based fee options for the Victorian Government to consider, and prepared to implement the new fee regulations on 1 July 2016
  • improved the integrity of our data and how we measure our performance, to provide more accountability to our stakeholders and the Victorian community.

See the VCAT Annual Report 2015-16