VCAT Annual Report 2017-18 now available

Posted on 19 Dec 2018

The VCAT Annual Report 2017-18 tabled in the Victorian Parliament on 19 December 2018 and is now available.

Highlights of the year included:

  • improved access to mediationDefinitionMediations are confidential meetings where parties discuss ways to resolve their dispute, with the help of an impartial mediator. for Victorians with small civil disputes, in partnership with the Dispute Settlement Centre of Victoria
  • the design of a pilot for online dispute resolution, in partnership with the Department of Justice and Regulation
  • launch of an online platform– the Guardianship Hub – for hospitals and social workers to make guardianship applications
  • moving all VCAT services to a single phone number and unified our customer service teams, key milestones of our Customer Service Improvement Program
  • establishment of an independent Risk Management and Audit Committee, part of a new governance structure to oversee progress against our new strategic plan
  • launch of a new strategic plan, accessibility action plan and stakeholder engagement framework to guide our activities from 2018-2022.

Download the VCAT Annual Report 2017-18.