Read this guide for information on who can access documents in a residential tenancies case.
Any member of the public or group of people (including companies or public sector agencies) can make a complaint. We are committed to certain principles when handling a complaint.
To help you resolve your goods and services dispute as quickly as possible, VCAT and the Dispute Settlement Centre of Victoria provide a fast track service called fast track mediation and hearing for goods and services disputes up to $10,000. We will contact you if we think your dispute is suitable for this service.