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How VCAT can help

At VCAT, we help people resolve their disputes. Find out what types of disputes we can help with, how it works and how to get started.

Video transcript

At VCAT, the Victorian Civil & Administrative Tribunal, we help people solve different types of disputes.

If you have an issue such as a landlord or tenant breaching their lease, a dispute about a shop refund, or a conflict over a new building, we can help resolve it.

We'll make it as fast and affordable as we can, so you can put the dispute behind you and get on with your life.

We can also help with owners corporations, reviewing government or other organisations' decisions or appointing a guardianDefinitionA person who makes personal lifestyle decisions on behalf of someone with a disability, including decisions about their living arrangements, work arrangements, medical treatment and access to people and services. for a relative or friend.

We're a lot less formal than going to court.

You can decide to represent yourself or ask us if you can use a lawyer.

At VCAT, you might talk through your issues with a mediator and try to reach an agreement.

Or go to a hearingDefinitionThe time and place at which VCAT hears the parties argue their case and makes a decision. , where you present your case and we make a decision.

You'll find us all across Victoria.

No matter who you are, or what side of a dispute you're on, we have a responsibility to treat you fairly.

So if you need help resolving a dispute, first find out if we can handle your type of case.

Visit vcat.vic.gov.au

On our website, find out how to apply, if there's a fee, and what documents you'll need.

You can make most applications online.

And if you need them, arrange support services such as interpreters, hearing loopsDefinitionSound systems installed in venues to help people with hearing aids. , video and telephone links and security.

Or call us on 1300 01 8228.

Our customer service team can't give you legal advice, but they can help you find your way.

VCAT – Fair, efficient justice for all Victorians.