Customer support at VCAT

We offer a range of assistance services to ensure all Victorians can access fair and efficient justice at VCAT.

Accessibility services

Most VCAT venues are accessible for people with mobility disabilities. If you have particular access requirements please contact us to confirm availability.

Support for people with hearing impairment

We are able to set up an assistive listening device or hearing loop at some of our hearing rooms.

Use the application to use technology form as early as possible or contact us so we can arrange for it to be available at your hearing.

Video and telephone links

If you are unable to physically attend a hearing, we may be able to arrange for you to access a hearing through a range of technology options, such as via video or telephone.

if you cannot attend a hearing in person, apply to use technology options as soon as possible

Other accessibility arrangements

Tell us if you need accessibility arrangements made for your hearing. You should contact us as soon as we tell you your hearing date and time.

Interpreting services

If you need an interpreter at VCAT please contact us and we will arrange one at no cost to you.

If you believe that a party may need an interpreter please let us know so that we may contact the person and arrange an interpreter if they need one.

We do not usually allow a relative or friend to act as an interpreter at a hearing.

Telephone interpreting service

You can access telephone interpreting services by contacting the Translating and Interpreting Service on 131 450.

Family violence support

If you are aware of a family violence issue, tell the customer support service. They will work with both parties to ensure safety and equal access to justice.

Koori support

If you are an Aboriginal or Torres Strait islander you may be able to access legal advice through the Victorian Aboriginal Legal Service (VALS).

Legal and advocacy services

Duty lawyers

Duty lawyers from Victoria Legal Aid provide free and confidential legal advice to VCAT customers who are registered with Centrelink, low income earners or under 18 years of age.

The duty lawyer can sometimes assist in cases in these lists:

  • Guardianship List
  • Residential Tenancies List (tenants and residents only)
  • Human Rights List
  • Civil Claims List
  • Review and Regulation - Working with Children cases

The duty lawyer can also provide advice about VCAT procedures for cases on these lists:

  • Review and Regulation List
  • Owners Corporation List

The duty lawyer is located at VCAT at 55 King Street, Melbourne. For further information contact Victoria Legal Aid on 1300 792 387.

Court Network

Court Network is a free service that offers support, information and referral services to people at VCAT.

The service is provided by highly trained volunteers. They accept referrals and can refer you to agencies and practitioners to assist you before, during and after attending VCAT. They can also help with debriefing after your VCAT decision has been made.

Court Network volunteers do not provide legal advice but can give you information about VCAT and community-based services.

The Court Network Office at VCAT is on Level 5 at 55 King Street, Melbourne. Volunteers are available from 9.30 am, Monday to Friday.

Court Network also runs a state-wide telephone service. The toll-free number for this service is 1800 681 614.