Mediations are confidential meetings where parties discuss ways to resolve their dispute, with the help of an impartial mediator.
The mediator does not make a decision in the case. Their role is to help you and the other party to agree on a fair resolution at the mediation instead of VCAT deciding the case for you at a hearing .
The mediator may be:
- a VCAT member or an accredited mediator appointed by VCAT
- an accredited mediator from the Dispute Settlement Centre of Victoria if your dispute about goods and services ($500 to $15,000) is suitable for our fast track resolution service.
Prepare for your mediation
Read the notice or orders you receive from us carefully.
Prepare to explain the details of your dispute, what you are claiming or saying in response to the claim, and how you think the dispute could be resolved. Consider the other party's point of view and come to the mediation with an open mind.
What to bring to the mediation
Bring all documents that support your case. Evidence is not presented at the mediation but you may want to refer to your documents, and you will need the evidence if the dispute goes to a hearing after mediation. Learn more about preparing evidence.
Authority to settle at a mediation
To take part in a mediation, you need personal knowledge of the issues in dispute and the authority to settle. If you are representing a company, club, government body, group or another person, you need to bring written authority signed by an authorised person to enter into a legal agreement for them.
For more information, see Can someone represent me?
Who can come with you
You can bring someone along to your mediation for support. This support person could be anyone you choose, including a friend or family member. They cannot speak on your behalf.
At the mediation
Mediations can take anywhere from an hour to a full day. We tell you how much time is set for your mediation in the notice or orders. The notice also tells you how early you must arrive before your hearing. Plan to arrive on time and to be at VCAT for all of the scheduled time.
At a mediation, everyone must be respectful and communicate politely.
The mediator will explain the process and manage the discussions. They will:
- allow all parties a chance to have their say
- make time for all issues and options to be explored
- help the parties reach a practical solution
- ensure fair and respectful negotiations
- call breaks when needed
- ensure parties are not disadvantaged during the mediation.
The mediator does not:
- take sides
- make a decision
- make suggestions
- give legal advice.
The mediator confirms the outcome of the mediation with the tribunal.
Representation at mediation
Many people choose to represent themselves at VCAT. You may need our permission for someone to represent you. We may not allow professional representatives if your claim is less than $15,000. Learn more about professional representation at VCAT.
The mediator manages who is present in the mediation room and the extent that they participate. We encourage you to participate directly in the mediation, even if you are represented, because you have personal knowledge of the issues in dispute.
Confidentiality at mediations
Conversations at mediations are confidential and cannot be used later at a hearing. You may be asked to sign a confidentiality agreement that means you cannot disclose to outsiders, including the media, what was said or done or any confidential documents produced.
Mediations at VCAT cannot be recorded and the mediator's notes are destroyed and not kept on file.
During the mediation the mediator may meet with the parties separately in private sessions. What is discussed in private sessions remains between you and the mediator unless you agree that the mediator can inform the other side.
Change the date of mediation
A change to the date of a mediation is called an adjournment . If you need to change the date of your mediation, you must ask our permission as early as possible. Learn more about changing a hearing date (adjournment).
If you resolve your dispute before mediation
If you reach an agreement before the mediation, let us know immediately by telephone and confirm it in writing.
Alternatively, the applicant may decide to withdraw their application before the mediation. Learn more about how to withdraw a case.
If no settlement is reached at a mediation
If you cannot reach an agreement at mediation, the case is usually listed for a final hearing on a later date - or on the same day if it is part of our fast track resolution program for goods and services disputes between $500 and $15,000.
We may make directions for the final hearing first, including setting a timetable that outlines what you need to do by certain dates before the hearing.
A different VCAT member will hear the case at a final hearing and will not know about your confidential discussions at the mediation.
What to do if you miss your mediation
If you do not attend the mediation, VCAT may make an order against you without you being present.
- make an order against the absent party
- strike out the application made by the absent party
- remove the absent party as a party in the proceeding
- make an order for costs against the absent party.
Accessibility and support at VCAT
We can arrange assistance for people to attend mediations, including interpreters, security, family violence support, hearing and speech assistance, audiovisual equipment, wheelchair access and other accessibility assistance. Learn more about support services at VCAT.