Free or low-cost legal services

VCAT cannot provide legal advice but Victoria Legal Aid, community legal centres and the Court Network can usually give free legal advice or information to anyone.

Victoria Legal Aid

Victoria Legal Aid provides free legal information and education for all Victorians. They can also provide advice and represent people based on their financial situation and other individual circumstances.

They have offices throughout Victoria and provide duty lawyer services at VCAT.

Call their Legal Help phone service on 1300 792 387 to talk to someone in English or another language. For more information, go to the Victoria Legal Aid website

Duty lawyers at VCAT

Duty lawyers provide free and confidential legal advice to VCAT customers who are registered with Centrelink, low income earners or under 18 years of age.

The duty lawyer can sometimes assist in these types of cases:

  • renting a home – tenants only
  • guardianship and administration
  • powers of attorney
  • goods and services
  • review and regulation – Working with Children cases
  • equal opportunity
  • Disability Act
  • health and privacy
  • mental health.

They can also provide advice about VCAT procedures for cases under review and regulation and owners corporation.

The duty lawyer is located at VCAT on 55 King Street, Melbourne and is available from 9.15 am to 3.30 pm each week day.

Community legal centres

Community legal centres offer free legal help, particularly for people experiencing financial difficulties or those at a social disadvantage.

To find your nearest community legal centre, call 03 9652 1500 or go the Federation of Community Legal Centres website

Court Network

Court Network is a free and independent service that offers support, information and referral services to people at VCAT and the courts.

It does not provide legal advice.

The Court Network Office at VCAT is on Level 5 at 55 King Street, Melbourne. Volunteers are available from 9.30 am, Monday to Friday.

Court Network also runs a state-wide telephone service. The toll-free number for this service is 1800 681 614.