The VCAT process

When an application is made to VCAT, this starts a legal process. There are documents to organise and things you need to do.

Get an outcome

When VCAT starts a case

When we receive an application and the fee, we review it to make sure we can deal with the dispute or decision and then open a new case.

Settle before a hearing

Even if an application has been made against you, you can still try to reach an agreement (settle) yourselves right up until the hearing.

Mediations and compulsory conferences

At a mediation or compulsory conference you try to reach an agreement with the help of a facilitator.

Types of hearings

Find out about the different types of hearings we hold at VCAT and what happens in them.

Prepare to come to VCAT

It’s important to prepare for your hearing day. There are documents to organise and decisions to make so you’re ready to present the best case possible.

When things change

If you can’t come to VCAT, need to change or withdraw your application, or miss your hearing, find out what to do next.

On hearing day

Hearings are where all parties present their case, ask questions and give evidence. Find out what happens on the day, how to behave and what to bring.

What to expect after the hearing

After your final hearing is complete, we give you an order that tells everyone what action they must take.


When you attend a hearing, the VCAT member makes a decision and gives an order. An order tells parties how the case has been decided and any action they must take.

Privacy and access to information at VCAT

Find out how to ask to see a VCAT file, get a recording or transcript of a hearing, and understand how we store information and what is available to the public.