Disputes about fees for the supply of services by a service company
If you are a service company seeking payment for services rendered or if you are a unit owner disputing the supply of services by a service company you can apply to the Owners Corporations List. Make your application under the Australian Consumer Law and Fair Trading Act 2012.
A service company supplies services such as repairs, gardening and routine maintenance of residual land to unit owners.
The service agreement specifies the services and requires unit holders to pay for them.
A dispute about the supply of services becomes a ‘consumer and trader’ dispute within the meaning of the Act.
Cases VCAT can hear
VCAT can hear cases where a service company is seeking payment for services provided to unit holders or cases where unit holders dispute the supply of services by a service company.
You may be able to make an application to VCAT about the provision of services by a service company under the Australian Consumer Law and Fair Trading Act 2012.
Cases VCAT cannot hear
VCAT cannot hear disputes about fees charged for the management of finances or the payment of fees for services provided to unit holders by a service company.
You may be able to make an application to VCAT in the Civil Claims List about the provision of services by a service company under the Australian Consumer Law and Fair Trading Act 2012.
Time limits apply. Check specific time limits.
Do I need a lawyer or professional representative?
You do not need to have legal or other professional representation to appear at VCAT. If you wish to be represented by a lawyer or a professional advocate, usually you must ask for VCAT's permission. If you are represented by a lawyer, we will only communicate with them about your application.
Find legal services that may be able to assist you.
Need help with your application?
We can explain the application process and what the form is asking you for. Contact us to get support.
We cannot give you legal advice. This means we cannot tell you what to write in your application or recommend how to get the outcome you want.
Seek legal help if you are unsure about your options or need advice about your claim.
Access and privacy
VCAT hearings and files are usually public.
VCAT has limited authority to restrict who can access cases and files but, in certain circumstances, you can apply for confidentiality.