Disputes about fees for the supply of services by a service company

If you are a service companyDefinitionA company that owns and manages residual land (land for the common use of all units in a development) under a stratum title. seeking payment for services rendered or if you are a unit ownerDefinitionA resident who owns a lot or unit and is a shareholder in the service company. disputing the supply of services by a service company you can apply to the Owners Corporations ListDefinitionA List is an area in VCAT that deals with cases of a similar nature. For example, the Residential Tenancies List decides cases between tenants and landlords, and the Civil Claims List handles disputes about buying or selling goods and services. . Make your application under the Australian Consumer Law and Fair Trading Act 2012.

A service company supplies services such as repairs, gardening and routine maintenance of residual landDefinitionLand or property for the common use of all the units, apartments or lots in a development. to unit owners.

The service agreement specifies the services and requires unit holders to pay for them.

A dispute about the supply of services becomes a ‘consumer and trader’ dispute within the meaning of the Act.

Cases VCAT can hear

VCAT can hear cases where a service companyDefinitionA company that owns and manages residual land (land for the common use of all units in a development) under a stratum title. is seeking payment for services provided to unit holders or cases where unit holders dispute the supply of services by a service company.

You may be able to make an application to VCAT about the provision of services by a service company under the Australian Consumer Law and Fair Trading Act 2012.

Cases VCAT cannot hear

VCAT cannot hear disputes about fees charged for the management of finances or the payment of fees for services provided to unit holders by a service companyDefinitionA company that owns and manages residual land (land for the common use of all units in a development) under a stratum title. .

You may be able to make an application to VCAT in the Civil Claims List about the provision of services by a service company under the Australian Consumer Law and Fair Trading Act 2012.

Time limits

Time limits apply. Check specific time limits.

Do I need a lawyer or professional representative?

You do not need to have legal or other professional representation to appear at VCAT. If you wish to be represented by a lawyer or a professional advocate, usually you must ask for VCAT's permission. If you are represented by a lawyer, we will only communicate with them about your application.

Find legal services that may be able to assist you.

Need help with your application?

We can explain the application process and what the form is asking you for. Contact us to get support.

We cannot give you legal advice. This means we cannot tell you what to write in your application or recommend how to get the outcome you want.

Seek legal help if you are unsure about your options or need advice about your claim.

Access and privacy

VCAT hearings and files are usually public.

VCAT has limited authority to restrict who can access cases and files but, in certain circumstances, you can apply for confidentiality.

Legislation that applies to this type of case