Before you apply – Residential tenancy
Residential tenancy issues between renters (tenants) and rental providers (landlords), residents and owners of caravan parks or rooming houses, renters and the Director of Housing, and about specialist disability accommodation and supported residential services.
What we can help with
- Unpaid rent
- Problems with claiming the bond after a tenancy or residency ends
- Repairs, maintenance, damages or changes to the property the renter (tenant) wants to make
- Pets and renting
- Excessive rent increases
- Possession orders
What’s pets and renting?For example, you are a rental provider (landlord), and your renter (tenant) has given you notice that they want a pet and you don’t agree.
What is a possession order?
A rental provider (landlord) who has given a renter (tenant) a notice to vacate or who has received a notice of intention to vacate can apply for a possession order to direct the renter to leave.
If the renter doesn’t leave by the date in the order, the rental provider can apply for a warrant of possession.
What we can't help with
- Issues between neighbours, between co-renters (tenants in the same rental property) or between rental providers (landlords) – get advice from Dispute Settlement Centre of Victoria
- Bond refunds where there is no issue – go to Residential Tenancies Bond Authority (RTBA)
- Family Violence or Personal Safety Intervention Orders – contact Victoria Police or your local Magistrates Court
Changes to renting laws
On 29 March 2021 renting laws changed, which affect what you can apply for and timeframes. Transitional Regulations have also been introduced that affect some VCAT orders and applications as we transition to the new laws.
Get help and advice before you apply
We can help you understand how to apply. We can’t give you legal advice or tell you what to write in your application. These organisations may be able to help you.