Before you apply – Residential tenancy disputes
Residential disputes between tenants and landlords, residents and owners of caravan parks or rooming houses, renters and the Director of Housing, and about specialist disability accommodation and supported residential services.
What we can help with
- Unpaid rent
- Problems with claiming the bond after a tenancy or residency ends
- Repairs, maintenance, damages or changes to the property the tenant wants to make
- Pets and renting
- Excessive rent increases
- Termination and possession orders
What’s pets and renting?For example, you are a landlord, your tenant has given you notice that they want a pet and you don’t agree
What are termination and possession orders?
A termination order ends the tenancy on the date stated in the order. The tenant is expected to leave by this date.
If the tenant doesn’t leave, then the landlord can ask us for a possession order. If the tenant doesn’t leave by the date in the order, they can apply for a warrant of possession so the police can evict the tenant.
What we can't help with
- Disputes between neighbours, between co-tenants or between landlords – get advice from Dispute Settlement Centre of Victoria
- Bond refunds where there is no dispute – go to Residential Tenancies Bond Authority (RTBA)
- Family Violence or Personal Safety Intervention Orders – contact Victoria Police or your local Magistrates Court
- Some cases where one party lives in another state or is a Commonwealth government organisation.
Get a referral before you apply
Make sure you ask Consumer Affairs Victoria (CAV) for a referral to VCAT.
We can accept your application without it but if you don’t have this at the hearing, it will be delayed (adjourned).
Get help and advice before you apply
We can help you understand how to apply. We can’t give you legal advice or tell you what to write in your application. These organisations may be able to help you.