VCAT Annual Report 2018-19 now available

Posted on 16 Oct 2019

The VCAT Annual Report 2018-19 has tabled in the Victorian Parliament and is now available.

Our highlights of the year included:

  • established that online dispute resolution (ODR) could increase access to justice, by conducting an innovative Victorian-first pilot that involved 65 online hearings of small civil claims
  • realised benefits from releasing our online Guardianship Hub to hospitals, reducing by an average of 1.5 weeks the time a patient spends in hospital waiting for their hearingDefinitionThe time and place at which VCAT hears the parties argue their case and makes a decision. and subsequent discharge
  • created performance dashboards for alternative dispute resolution (ADR), to identify areas for continuous improvement of ADR and to assist in evidence-based decision making about its use
  • conducted gold-standard UX research, including a diary study that asked VCAT users to document their interactions with the tribunal during their case, to inform correspondence and service improvements
  • expanded the reach of the Fast Track MediationDefinitionMediations are confidential meetings where parties discuss ways to resolve their dispute, with the help of an impartial mediator. and HearingDefinitionThe time and place at which VCAT hears the parties argue their case and makes a decision. service to Hume and Loddon Mallee regions and increased the threshold to $10,000 at our King St venue
  • created the Planning and Environment Division (previously part of the Administrative Division) to provide a platform for greater support and case management for this specialist jurisdictionDefinitionThe authority of a court or tribunal to hear matters brought before it. .
  • launched the Empowering You and Leader as Coach programs, building coaching and leadership skills for staff and improving how staff build relationships.

Read the annual report.