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Access to documents for renting cases

Who can access documents

You can access documents in a residential tenancies case if you are:

  • a party in the proceeding (applicant or respondent)
  • representing a party at the hearing – for example, you are the tenant’s representative or the landlord’s estate agent
  • advising or assisting a party who has given you permission to access documents on their behalf.

You do not have to pay for access to the documents in these cases.

Access by email or file inspection

We can email you a copy of:

  • any orders made
  • the original application, if it was made using the Residential Tenancies Hub.

All other applications and documents are paper-based. We can arrange for you to access the file at VCAT to photocopy the documents you need. If you cannot come in, it may take up to five business days to get the documents. Let us know if the hearing is within the next 48 hours – we will do our best to make urgent arrangements.

You may find it faster to contact the applicant or their representative (for example, their real estate agent) to get a copy of the application. The applicant is legally required to provide a copy of the application to the other parties in the case.

How to apply for access

Email renting@vcat.vic.gov.au using the template below or call us on 03 9628 9800.

If you call us, we still require your request by email as the record of permission to access documents.

You do not need to send us a separate consent signed by your client.

Email template for your access request

If you are from a support agency:

Subject: Document request – [party name/VCAT reference number]

My name is [your name] from [agency] and I am assisting or representing [party name] in [VCAT reference number]. I have permission to access documents on their behalf.

The hearing is scheduled for [time and date].

I need/do not need the documents urgently.

I would like to access these documents: [list the documents that you want]

My telephone number is [your telephone number]


If you are a party:

Subject: Document request – [party name/VCAT reference number]

My name is [name] and I am the [applicant/respondent] in [VCAT reference number for your case].

My hearing is scheduled for [time and date].

I would like to access these documents: [list the documents that you want]

My telephone number is [your telephone number]

 

  • Title Access to documents for renting cases
  • List
    Residential Tenancies List
  • Language
    English