Steps to resolve your case

VCAT provides a fair, efficient and cost-effective system for resolving disputes. VCAT is deliberately less formal than a court and we encourage you to represent yourself where possible.

We make decisions according to the facts and law relevant to each case. Some cases may take 15 minutes to resolve, while others may take a day or more. In rare cases, it may take several weeks if there are complex issues involved. Because each dispute is different, we will work out a suitable approach for your case.

Fees usually apply depending on the type of application you make. Check our fees information page.

Time limits may also apply, Check if time limits apply by reading the information for your type of case.

Case types

Some details of the steps to follow during a VCAT case vary for different case types.
Choose a case type to see any case type specific variations.

  • Before you apply, check whether you need to pay a fee, and if so, how much you need to pay. There may also be time limits to consider. Some laws require you to provide particular documents with your application so you may need to prepare these in advance.

  • To start your case at VCAT, fill out an application form. There are forms for each type of case. When you are on the page that applies to your case type, click the Make an application button to see the application form.

  • When we receive an application and the correct fee, we first review it to make sure it fits within VCAT's jurisdiction and then open a new case.

  • You may be able to resolve your dispute by negotiating with the other party. If you can resolve your dispute there may be no need to attend a hearing.

  • The final hearing allows all parties a chance to give and hear evidence, ask questions of you and your witnesses, and provide supporting documents. A VCAT member listens to the evidence and makes a decision, either at the end of the hearing or in writing as soon as possible afterwards.

  • Make sure you are at the hearing at least 15 minutes early. If you arrive late there may be orders made against you. VCAT is a tribunal so we are less formal than a court, but there are still some rules to follow and things to do when you attend a hearing.

  • When the final hearing is complete, VCAT makes a decision in the case.