How to respond to an application or VCAT notice

What VCAT is and what to do if we contact you.

Why has VCAT contacted me?

If you get a letter from VCAT called a ‘notice’ (and you didn’t make the application), this means someone has applied to us making a claim against you or asking for a decision. 
 
Our role is to help resolve the dispute by encouraging the parties to reach an agreement (settle)or by making a legal decision in a hearing. 
 
It’s in your best interests to come to VCAT to have your say. If you don’t attend, we can still make a decision that affects you. For example, you have to do something or pay money to the other person or business. VCAT’s decision can be enforced by a court. 
 
We’ll tell you if you have to come to a mediation, hearing or compulsory conference by email, mail or SMS. This includes the date, time, location, how to prepare and information about what will happen. 
 
Read more about what happens at VCAT
 

What do I do if I’m the wrong person?

If you get a letter or notice from VCAT to say you’ve been named in a VCAT application but you’re not the right person: 

  • speak to the person who made the application right away. Their details are in the letter we sent you. Confirm you’ve done this in writing, and send a copy to us 
  • apply for a directions hearing or order to ask to be removed from the application or to apply for the case to be dismissed 
  • talk to the member at the start of the hearing.     

Find out about our commitment to a fair hearing for all parties
 

What does VCAT stand for?

VCAT stands for Victorian Civil and Administrative Tribunal. We are one of the tribunals that makes decisions about civil and administrative legal cases in Victoria. 

Learn more about VCAT and what we do

What’s a counterclaim?

If you have your own claim against the applicant, you can submit an application with VCAT. This is called a counterclaim. 

Don’t confuse defending yourself against a claim with making your own claim. If you simply want to defend yourself against the applicant's claim, you don’t need to make your own application.

For example, a plumber is taking you to VCAT because they claim you didn’t pay them. Your counterclaim is that the plumber didn’t perform the work properly and didn’t complete the work you hired them to do. You want VCAT to order them to finish the job, or to pay the cost of another plumber to fix the defects and finish the job.

To make your own claim, you have to pay an application fee when you submit your application. The fee depends on the type of case, your fee category (standard, concession, corporate) and the value of your claim. 

 If you decide to make your own claim: 
  

  • Submit your claim to VCAT as soon as possible before the hearing. 
  • Write the reference number of the application made against you on your own claim form. This means both claims can be heard together. 
  • When you receive the hearing notice for your claim, contact us if both claims are not listed at the same date and time. 

Choose your case type to apply and make a your own claim

What do I do if I haven’t received documents?

If you haven’t received documents that the other party is using to support their case within seven days, contact them directly to ask for a copy. Their contact details are on the application. 

Read more about communicating with the other party