Online applications and passwords

How to use our online forms. This doesn’t apply to applications made through the Residential Tenancies Hub, Guardianship Hub or Account by Administrator (ABA) form.

How do I return to my saved application?

If you saved the progress of an application, you can retrieve it in two ways:

Use the link in the email you receive when you saved your application.

Log in to your account from the homepage.

How do I log in to my account?

Access to login can be found on the top right of the website on a desktop screen.

Location of Log in link when looking at VCAT website on desktop
Location of Log in link when looking at VCAT website on desktop

On a mobile device, open the menu on the top right to find the login link.
 

Location of login link when looking at VCAT website on mobile
Location of login link when looking at VCAT website on mobile

How do I find all my applications?

Access your saved and submitted applications here.

You can edit your draft application or view a submitted application by selecting it.

List of your applications after logging in
List of your applications after logging in

How do I delete a draft application?

Select Delete draft next to the application you want to delete.

Option to delete saved application
Option to delete a saved application

Confirm you want to delete it.

Confirm you want to delete your application
Confirm you want to delete your application

How do I reset my password?

  • From the login screen, switch to the Forgot password tab.
  • Enter the email address associated with your account.
  • You will receive an email. Use the link to reset your own password.

You have 3 attempts to log in before being locked out of your account.

If your account is locked, you will not be able to reset your own password. Contact us on 1300 01 8228 to have your account unlocked.
 

How do I get technical support?

Call our Customer Service team on 1300 01 8228.