Online applications and passwords
How to use our online forms. This doesn’t apply to applications made through the Residential Tenancies Hub, Guardianship Hub, LV-Hub, Account by Administrator (ABA) form or Planning and Environment forms.
If you saved the progress of an application, you can retrieve it in two ways:
Use the link in the email you receive when you saved your application.
Log in to your account from the homepage.
Access to login can be found on the top right of the website on a desktop screen.
On a mobile device, open the menu on the top right to find the login link.
Access your saved and submitted applications here.
You can edit your draft application or view a submitted application by selecting it.
Select Delete draft next to the application you want to delete.
Confirm you want to delete it.
- From the login screen, switch to the Forgot password tab.
- Enter the email address associated with your account.
- You will receive an email. Use the link to reset your own password.
You have 3 attempts to log in before being locked out of your account.
If your account is locked, you will not be able to reset your own password. Contact us on 1300 01 8228 to have your account unlocked.
Call our Customer Service team on 1300 01 8228.