Go to all resources

How to save online applications and reset passwords

The information on this page relates to our online forms except for applications made through the Residential Tenancies Hub or Account by Administrator (ABA) form.

Applicants with an online account have access to self-service facilities to help them submit applications.

You can save the progress of your applications to complete later if you have an account.

How to:

How do I return to my saved application?

If you saved the progress of an application, you can retrieve it in two ways:

  • Use the link in the email you receive when you saved your application.
  • Log in to your account from the homepage.

How do I log in to my account?

Log in using this link.

Access to login can also be found on the top right of the website on a desktop screen.

Location of Log in link when looking at VCAT website on desktop

On a mobile device, open the menu on the top right to find the login link.

Location of login link when looking at VCAT website on mobile

How do I find all my applications?

  • Log in to your account.
  • Access your saved and submitted applications here.

    You can edit your draft application or view a submitted application by selecting it.

List of your applications after logging in

How do I delete a draft application?

  • Log in to your account.
  • Select Delete draft next to the application you want to delete.

Option to delete a saved application

  • Confirm you want to delete it.

Confirm you want to delete your application

How do I reset my password?

  • From the login screen, switch to the Forgot password tab.
  • Enter the email address associated with your account.
  • You will receive an email. Use the link to reset your own password.

You have 3 attempts to log in before being locked out of your account.

If your account is locked, you will not be able to reset your own password. Contact our Customer Service team on 1300 01 8228 to have your account unlocked.

How do I get technical support?

Call our Customer Service team on 1300 01 8228.