Contact us

You can contact us by phone, email, post or in person.

We offer services to assist you including accessibility and interpreting services. Learn more about customer support at VCAT.

VCAT cannot provide legal advice. This includes advice on whether it is a good idea to bring an issue to VCAT or whether your planned approach might be successful. There are free and low-cost legal services that may be able to help you with legal advice or other support.

By phone

Call us on 1300 01 8228 Monday to Friday from 9 am to 4.30 pm. For guardianship matters call us from 9 am to 5 pm.

VCAT Customer Service is closed on national and Victorian public holidays.

International callers must dial +61 3 8685 1462.

If you need to speak to someone in your own language you can ask for an interpreter. Call the Translating and Interpreting Service on 131 450.

If you have a family violence matter, see options for family violence support at VCAT.

Are you from the media?

For media enquiries, contact the Strategic Communications team on 03 9628 9027 or 03 9628 9978.

For more information, see the Media centre.

By email

Email us at the address which relates to your case type.

By post

Send your applications, documents and correspondences by post to GPO Box 5408, Melbourne VIC 3001.

In person

VCAT's main location and main hearingDefinitionThe time and place at which VCAT hears the parties argue their case and makes a decision. venue is at 55 King Street in Melbourne.

Our Human Rights Division is in the William Cooper Justice Centre at 223 William Street, Melbourne.

We also hear cases at a number of metropolitan and regional locations.

Hearing locations